Just joking?

Over a year ago I posted about my 1st carpet cleaning experience:
http://castledebauchery.blogspot.com/2011/02/2010-ugly-truth.html

http://castledebauchery.blogspot.com/2010/09/edited-stairs.html

Today I take a look at my stats to see I have become quite popular with a forum post here
http://www.truckmountforums.com/general-carpet-cleaning-and-upholstery-discussion/25165-how-do-you-handle-your-customers-complaints-can-make-or-break-you.html


Welcome to the world of truck mounted carpet cleaners!

I was feeling justified with the original poster:

"How do you handle your customer's complaints can make or break you.

I ran across this blog accidentally,I just stumbled over it. What I found on there is a worthy read for any professional carpet cleaner. It is a blog by a lady who went into detail about her experience with a carpet cleaner she had hired to clean her home. I was astounded by it. Should give you pause about ever ticking any of your customers off and not taking their complaints seriously. The complaint is about half way down the page from this link. Btw, I think this was a legitimate complaint.
http://castledebauchery.blogspot.com...gly-truth.html/

And then I read on....
 Why did I take the terrible picture of the van with a sign in the driveway?
(I took 10,000 pictures that year-because I never know what I am going to say here on the blog. Also it was on my camera phone, so quality was low, and I may have sent to Travis to show my glee at having fresh carpets!)

"She sounds a little wacky too, "he advertised in my driveway" LOL.( I had never hired a carpet cleaner before! And he didn't ask!)
All worried he knows where she lived and yet still decided to post a manifesto about a carpet cleaning job. Sounds like 2 fruitcakes found each other."
(Wow-really? I never posted his information! You did that.. read on...)

The next guy seems to be with me on the advertising thing and carpet cleaning thing...
He quotes me
"I should have sent him packing after reading this from his website:
High Powered Truck-Mounted "Quality" Steam Cleaning!
And then he showed up in this old van and advertised in my driveway."
ok ok, I was new at this blog thing. I am not that great of a writer. I am wacky. I was a novice at hiring carpet cleaners...but Truck mounted vs VAN mounted... Hey I was new! I didn't know truck=van!
Also below the picture where I said that--I also said, I do not mind his advertising, that was just details.. it was the only picture I had...and this gang of carpet cleaners slamming on me did not read the full 2 posts on the subject...

"She is a little wacky too"

Yes, yes I am. I write like I think. Who would ever read the blog if I wasn't slightly silly?
It would be a very very short blog. Something like:
We bought a house
We had our carpets cleaned.
Cleaner yelled at us
Tore out carpet on stairs.
Ho hum, maybe next time it will go better.
I planted seeds, they grew, we ate harvest, we Bbq'd a lot.
etc...

HECK NO!

Aww... and then the original poster again--I like this guy!
"I admit she may be a little fruity, but her complaint is valid. I've had fruity customers too, but if they complain I don't yell at them on the phone and disregard their complaints. I would have been all over this. I would have gotten over there asap to see what happened and try to make it right even if I had to buy them a new carpet. He shouldn't have soaked the stairs down in the first place, but if he had taken 10 extra minutes to get up the excess I doubt he would have had a problem. Now he has a sworn enemy out to get him. The difference between an excellent job and a poor job that causes call backs and problems is usually just a matter of a few extra minutes. Of course, knowing what you are doing helps too."

And then this guy
"She got upset he put out a sign!!"
(I did no such thing. I only stated he put out a sign! If this guy had read down to the next sentence, he would have known. Also, maybe I shouldn't use so many exclamation marks?!)
Same guy says
"If he ruined the stairs he should have taken care of the problem but I agree that she seems a little nutty."


So lets see.... I am nutty, fruity, wacky, fruitcake & fruitloops. Oh and I am lying about my experience. Because that is what this blog here is for... okay...

Moving on... what I did not do was share the evil carpet cleaners details, the carpet cleaning forum did that! How they got the info from the low quality photo I posted I do not know.

I really wanted to comment on that thread but I would have to register and I just don't care to register just to tell my story to the other carpet cleaners of the world.

I also did not review my 2nd carpet cleaner that I hired once we moved upstairs. A reputable company, decent price.  I enjoyed the work  both times I called them back... but the guy they sent out shared some overly personal information that he probably shouldn't have... so as great a job he did... I will keep it to myself. I am just not a reviewer.

So this has turned into a rant and not a single picture! When I first read those comments I was feeling like I should justify myself... but now as I am about to post it, it has become funny.
I almost deleted all my words and just posted the link that made me so famous, but didn't want to waste all those !!!!!!!!!!! I used.

Let us see what we were up to this time last year..

Picking a stain which went unused

Picking handles for the 2nd time

 Ug--when my kitchen was in the garage!!

 And the pink primer!

Also last February, we had a dusting of snow and Travis made a snow angel ;)

I am so glad we are done with the kitchen.  I know we finished close to 6 months ago and I have cooked several new meals up here since... It is just about time to tell you about it in the next blog!!